Job Description
Reporting to the District Manager, you will be responsible for managing the daily operation of a team of service technicians in Edmonton/ Northern Alberta but will need to support Saskatchewan and Manitoba when needed. You will market our services to our existing customers, grow our customer base and increase the scope of services we provide to them.
Key responsibilities include:
- Oversee execution of day-to-day activities of Technicians
- Manage performance, conduct annual reviews & monitor Technician Key Performance Indicator’s
- Coach and support technicians – ride alongs, etc.
- Create and manage individual development and training plans for each technician – including online training, service schools
- Ensure proper adherence to process and procedures
- Monitor and ensure that Safety is top of mind with proper PPE use and work practices, and review, daily, weekly and monthly what if drills
- Organize and deliver local Service meetings
- Create and manage the technician work schedules – on duty, on call, vacation etc.
- Arrange Technician Travel for remote jobs and training
- Effective communication and coordination with dispatch
- Prepare quotations and Service repair estimates
- Generation of new business – from both existing and new customers
- Report on selling activities and follow-through on action plans
- Project management for installations, demo’s etc.
- Follow up for delinquent accounts receivable
- Handle customer complaints, issues arising from the Tech/Customer contract, invoices etc.
- Deliver revenue, operating income, and operational targets
- Regular review of income statement – Identify and action the key Operating Income drivers
- Profitability reports, revenue per tech, region & technician Key Performance Indicator’s
- Follow through on sales leads, revenue opportunities, service agreement leads
- Maintain relationship with local sales, National Account Manager, and dealers for Life
- Regular business hours Monday to Friday 8 – 4:30. After hours on an as needed basis
Preferred Qualifications:
- College or high school diploma, preferred Technical diploma/Trade license or equivalent experience
- 3-5 years demonstrated proficiency in a management role in a service related business
- Strong Technical/Mechanical experience knowledge
- Experience dealing directly with customers
- Supervisory experience/direct staff management an asset
- Computer proficiency
- Basic understanding of business Financials
- Ability to travel for Business
We Offer:
- Competitive Pay
- Competitive Group Insurance Benefit Plans
- Company Pension Plan/ with Company Match
- Company vehicle
We value diversity in our workforce and encourage all qualified candidates to apply. We appreciate all responses and advise that only those candidates selected for an interview will be contacted.